About Us

 

Company Overview

 

Hamilton Mercer is a leading training company specialising in customer service training, personal effectiveness and receptionist training.

 

Our tailored solutions help organisations across all sectors to achieve customer service excellence and develop the personal effectiveness of their employees. Hamilton Mercer also helps thousands of individuals each year to achieve their own personal development goals through scheduled open courses at our training centres located in London, Birmingham and Manchester.

 

The driving force behind the success of Hamilton Mercer is our entrepreneurial spirit, perseverance to achieve excellence and passion for making a sustainable difference.

 

Our team of experienced training experts are committed to providing a tailored, friendly and personal service, which is why 99.8% of customers would recommend our training programmes to a colleague or friend.

 

 

Our Mission

Hamilton Mercer is committed to delivering exceptional levels of customer service, and inspiring excellence through the delivery of engaging training programmes that motivate people to make positive and sustainable improvements.

 

 

Our Vision

Hamilton Mercer aspires to be recognised by organisations across all sectors as the customer service training, personal effectiveness and receptionist training provider of choice.

 

 

Our Values

Hamilton Mercer’s values reinforce our commitment to inspire excellence through learning.

 

Innovation
We use innovative learning techniques, creativity and continuous research to maintain our position as a leader in personal effectiveness and customer service.

 

Positivity
We always communicate in a positive and respectful manner because we believe that behaviour breeds behaviour.

 

Passion
We are enthusiastic about learning, and our passion for people development is the driving force behind our vision to be the training provider of choice.

 

Team work
We work together as a team and share the recognition of our success. We use excellence as our quality benchmark, surround ourselves with talented people and strive to make a memorable difference.

 

Ownership
We genuinely care about our impact on others. We strive to build trusting relationships by listening, understanding, supporting and delivering on the promises we make.