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Assertiveness Training

 

Assertive people are confident and have high self-esteem. They are happy to express their own views and appreciate the views of others. Assertive people strive to make decisions based upon a ‘win-win’ outcome and usually achieve their own desired outcome. Assertive people can accept factual based criticism and control their reactions. Where necessary, they feel confident saying “no” to people and can provide alternatives to resolve discrepancies.

 

Who Should Attend?

Aggressive people who don't respect or listen to the views of others. Passive people lacking confidence and self-esteem. Staff of all levels can attend this assertiveness training course; Administrators, Consultants, Accounts Personnel, Team Leaders, Managers and Directors.

 

Learning Outcome

Assertive Behaviour

  • Work towards win-win outcomes
  • Get to the point and express your views
  • Respect the views and beliefs of others
  • Show empathy and understanding
  • Give recognition and compliment people
  • Make decisions in your own time
  • Control outbursts and reduce stress

 

Assertive Communication Skills

  • Identify strengths and weaknesses
  • Confident voice with expressive tone
  • Positive and negative phrases
  • Awareness of body language
  • Make an excellent first impression
  • Build rapport and trust

Assertiveness Techniques

  • Direct approach Vs Non-Direct approach
  • Using the correct level of assertion
  • Establish facts and gain clarification
  • Say “No” with confidence and clarity
  • Hold constructive meetings
  • Approach difficult people with confidence
  • Present the consequences of behaviours
  • Communicate with non-assertive people
  • Disagree with people constructively
  • Respond to criticism positively

 

Understanding Behaviours

  • Assertive behaviour
  • Passive Vs Aggressive behaviour
  • Passive-Aggressive behaviour

 

Course Delivery

  • Interactive group discussions
  • Group practical’s are tailored to the individual needs of delegates
  • Plenty of personal coaching is given
  • Training manual provided to record scenarios practiced in the course
  • Delegates complete a detailed action plan to ensure skills are implemented

 

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Training Formats Available

 

Option 1 - Open Courses (Suitable for Training Individuals)

 

  • Course Length: 1 day (9.30am - 5pm).
  • Course Manual & Certificate Awarded.
  • A maximum of 6 delegates per course ensures plenty of personal coaching is given and

     individual needs are met.

 

2010 Dates - 1 day Open Courses

 

London

Course Date Location Price Status Book Course
September 9th London £275+vat Available Book Online
September 30th London £275+vat Available Book Online
October 20th London £275+vat Fully Booked
October 26th London £275+vat Available Book Online
November 17th London £275+vat Available Book Online
December 8th London £275+vat Available Book Online

 

Birmingham

Course Date Location Price Status Book Course
September 21st Birmingham £275+vat Available Book Online
October 14th Birmingham £275+vat Fully Booked
November 24th Birmingham £275+vat Available Book Online
December 9th Birmingham £275+vat Available Book Online

 

Special Offers:

Multiple bookings discounts are available and we also offer discounts for Charities and Social Enterprises.

 

London Training Centre Address: 60 Cannon Street, London EC4N 6NP - View Map.

Birmingham Training Centre Address: 43 Temple Row, Birmingham B2 5LS - View Map.

 

 

Option 2 - Bespoke In-house Training (Suitable for Training Groups)

 

  • Training can be delivered at your premises or a venue of your choice throughout the UK.
  • Course length, topics, delivery style and practical's are tailored to your requirements.
  • Bespoke Course Manual & Certificate Awarded.

Please contact us to discuss your training requirements - Click Here >

 

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Clients Include

Hamilton Mercer Training - Clients

Assertiveness Training

Call 0800 121 4660
Email
info@hamiltonmercer.co.uk
Enquiry form Click here

Online Booking form Click here

The course was very informative. I now have structures to put in place for scenarios at work. We have analysed my strengths and weaknesses and then the trainer has applied these to structures to put in place to assist the strengths and counter the weaknesses.


Personal Assistant

BUPA

 

“I’ve learnt how I come across to the end listener. The trainer was fantastic, learnt lots from him; he was able to show me the other side of me which was difficult to see.”

Credit Controller

Corona Energy

 

“The course was very informative and easy to apply to work and personal life. I have learnt structures and different assertive techniques that I can use to create more efficient relationships. The trainer had great interpersonal skills, very pragmatic and made the day fun. He also managed to personalise the techniques to each individual.”

Project Coordinator

Ernst & Young

 

“I have learnt how to ask the correct questions and assertiveness skills. The trainer was fantastic and very helpful.”

Administrator

Russell Investments

 

“I have learnt assertiveness skills and how to apply these skills for positive outcomes. I found the role plays most beneficial and also the willingness of all participants to share experiences. The trainer was excellent! - knows exactly what he is talking about.”

Manager

The Ingleside Children’s Home

 

“The course was very useful and interesting. I have learnt assertion techniques and methods. The most beneficial part was learning consequence techniques and behaviours. The trainer performed very well and was easy to understand and talk to.”

Researcher

GMTV

 

Assertiveness Training