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Effective Communication Skills Training Course



People with effective communication skills express themselves clearly and constructively establish the needs of others.


Effective communicators have great control over their voice, tone and language, which they alter dependent on the scenario. They have the capabilities to manage conflict, resolve discrepancies, influence people and handle assumptions.


Who Should Attend?

People that would like to improve verbal and non-verbal communication skills and awareness.


Content Overview

Module 1: Non-Verbal and Verbal Communication

Learning Outcomes:

Improving self-awareness. Making people feel comfortable. Making excellent first impressions. Promoting confidence and building trust.


  • ‘Believability’ of Communication
  • Factors of Body Language
  • Factors of The Voice


Module 2: Managing Conflict & Resolving Discrepancies

Learning Outcomes:

Structuring conversations. Selecting the correct levels of assertion when highlighting mistakes. Avoiding unnecessary escalations.


  • Using Positive and Persuasive Language
  • Tactfully Highlighting People’s Mistakes


Module 3: Identifying Needs and Motivations

Learning Outcomes:

Correctly interpreting the communication of others. Demonstrating genuine interest and empathy. Understanding the wants and needs of others.


  • Barriers to Communication
  • Empathetic Listening: S.I.F.T. Method™
  • Effective Questioning Techniques


Module 4: Connecting with People

Learning Outcomes:

Building the trust and credibility of others. Developing genuine rapport and relationships. Making others feel comfortable around you. Breaking rapport and keeping conversations productive.


  • Matching & Mirroring Techniques
  • Rapport Building & Influencing


Virtual Learning Formats

Option 1: Scheduled Virtual Classroom (Suitable for Individuals / Small Groups)

• Locations / Availability: Regular Virtual Classrooms (dates listed below).

• Our Approach: Questionnaires to establish key development areas. Personal action plans to support skills reinforcement.

• Length/Timings: 1 day (9.30am – 4.30pm).

• Group Size: Maximum of 9 learners (average of 6). Led by friendly and experienced facilitators. Plenty of personal attention given.

• Awards: Certificate of Training emailed at the end of the course.

2020 Dates Status Price Book Course
April 21st Available £217+vat Book Online
June 3rd Available £217+vat Book Online
July 16th Available £217+vat Book Online

Additional Dates: Can't see a suitable date? Give us a call on 0800 121 4660 to discuss.

Special Offers: Discounts for Multiple bookings, Charities and Social Enterprises.


Option 2: Tailored Virtual Classroom (Suitable for Large Groups / Company-wide Rollout)

• Locations/Availability: Virtual Classrooms, UK / Worldwide, any time - seven days a week.

• Our Approach: Comprehensive seven-step approach to identify your requirements, tailor course content and design post-course reinforcement tools.

• Length/Timings: Flexible. 90min bite-sized sessions, half-day or full-day courses.

• Group Size: Flexible.

Call us to discuss your requirements on 0800 121 4660, or complete an enquiry form.




Our Clients Include

Hamilton Mercer Training - Clients

Communication Skills Training Courses

Call 0800 121 4660
Enquiry form Click here

Online Booking form Click here

"The course was great at looking at the questions and issues behind the problem before looking at techniques. It offers a great foundation of knowledge but also the chance to apply this".

Customer Services Representative


"I found the learning style very useful & interesting. The communication techniques the trainer used kept us involved and interested in the course content. I will implement what I have learnt both socially and in the work environment!”.

Catering Manager
Amateur Swimming Association


“Outstanding course, presented in a very simplified manner. I recommend it highly”.

Kings College Hospital


“I found the course very useful, from understanding tone to empathy. We looked at real life problems along with work scenarios – this was very useful”.

Senior Graphic Designer
Northampton Borough Council


“I realised that a lot of things, I have taking away a lot of new things to start developing on a daily basis”.


Homerton Hospital