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Effective Communication Skills Training

 

People with effective communication skills can express their own views clearly and constructively establish the needs of others. Effective communicators have great control over their voice, tone and language, which they alter dependent on the scenario. They have the techniques and confidence to manage conflict, resolve discrepancies, influence people and handle assumptions.


Who Should Attend?

People that would like to improve verbal and non-verbal communication skills and awareness.

Staff of all levels can attend this effective communication training course; Administrators, Consultants, Team Leaders, Managers, Doctors, Nurses, PA’s and Directors.

 

Learning Outcome

Non-Verbal Communication

  • Positive body language & expressions
  • Promote confidence and build trust
  • Make people feel comfortable

 

Effective Communication Techniques

  • Make an excellent first impression
  • Active listening techniques
  • Effective questioning strategies
  • Show genuine interest & empathy
  • Summarise intended actions
  • Provide alternatives where necessary
  • Manage conflict & resolve discrepancies
  • Influence people & handle assumptions
  • Rapport Building, Matching & Mirroring

Verbal Communication

  • Structure conversations & speak clearly
  • Apply inflection to the voice
  • Control pitch and pace
  • Learn positive and negative phrases

 

Communication Awareness

  • Why communication breaks down
  • Expectations and perceptions of others
  • Identify strengths and weaknesses
  • What is your first impression?
  • Awareness of expressions & body language
  • Interpret the body language of others

Course Delivery

  • Interactive group discussions
  • Group practical’s are tailored to the individual needs of delegates
  • Plenty of personal coaching is given
  • Training manual provided to record scenarios practiced in the course
  • Delegates complete a detailed action plan to ensure skills are implemented

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Training Formats Available

 

Option 1 - Open Courses (Suitable for Training Individuals)

 

  • Course Length: 1 day (9.30am - 5pm).
  • Course Manual & Certificate Awarded.
  • A maximum of 6 delegates per course ensures plenty of personal coaching is given and

     individual needs are met.

 

2010 Dates - 1 day Open Courses

 

London

Course Date Location Price Status Book Course
September 15th London £275+vat Available Book Online
October 19th London £275+vat Fully Booked  
November 11th London £275+vat Available Book Online
December 6th London £275+vat Available Book Online

 

Special Offers:

Multiple bookings discounts are available and we also offer discounts for Charities and Social Enterprises.

 

London Training Centre Address: 60 Cannon Street, London EC4N 6NP - View Map.

 

 

Option 2 - Bespoke In-house Training (Suitable for Training Groups)

 

  • Training can be delivered at your premises or a venue of your choice throughout the UK
  • Course length, topics, delivery style and practical's are tailored to your requirements
  • Bespoke Course Manual & Certificate Awarded

Please contact us to discuss your requirements - Click Here >

 

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Clients Include

Hamilton Mercer Training - Clients

Communication Skills Training Courses

Call 0800 121 4660
Email info@hamiltonmercer.co.uk
Enquiry form Click here

Online Booking form Click here

“The training course was very helpful and interesting. I now feel more confident with the skills I have learnt today.”

Facilities Administrator
Metronet Rail

 

“I thought the course was very good, it was very interactive. I have learnt good procedures and tactics for my communication skills. The trainer was excellent.”


Site Application Specialist

Allied Bakeries

 

“The course was very good and well structured. I have learnt to be more positive, confident and how to communicate better with my body language. The trainer performed very well and was understanding.”


Customer Services Manager

British American Tobacco / EMCOR

 

“The course was very good – Interactive. I have learnt how to change my tone of voice, be more aware of body language and how to come across clearer. The trainer was excellent, listened to everyone’s views and worked on everyone’s individual situations by performing group practical's.”

Recruitment Co-ordinator

Transport For London

 

“The course was very good, it has helped me highlight specific issues on my own communication in a practical fashion. The trainer was approachable and an effective teacher”.

Occupational Therapist

Dartford & Gravesham NHS Trust

 

Effective Communication