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Customer Service Training
Hamilton Mercer offers a broad range of practical customer service training courses suitable for employees dealing with internal and external customers.
Please Select A Course:
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Clients include
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Benefits of Customer Service Training
Increase Knowledge and Awareness of Customer Service
Appreciate the influence that the thinking styles and behaviours can have on team morale, organisational culture and the perception of external customers.
Champions of customer service are conscious of their own personal impact, they can communicate company values through their own behaviours and take an assertive approach when dealing with customer interactions by focusing on common goals for a win-win outcome.
Develop the Behavioural Qualities and Skills Needed to Deliver Great Customer Service
Champions of great customer service can simultaneously deliver on transactional and character responsibilities to create a positive and seamless customer experience that is consistent with organisational values. They demonstrate substantial character qualities that include empathising with the customers needs, identifying suitable solutions and managing customers expectations.
Customer service champions build relationships and loyalty by connecting with customers through personalising interactions, and providing customers with multiple reasons to keep returning. Customer service training develops these vital character qualities.
Motivate Yourself with Customer Service Training
Develop your inner motivation and passion for delivering great customer service by learning best practice strategies that increase your confidence during customer interactions.
Hamilton Mercer offer Open customer service courses in London and Birmingham. If you would like to train a group of employees, we offer in-house customer service training at your offices.
Please select a suitable course from the list below or contact us for more details;
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“Thoroughly enjoyed the customer service course. It revealed flaws in my telephone technique which I intend on rectifying immediately. The trainer was very positive and enthusiastic which kept my interest levels high throughout the day.”
Customer Service Advisor
Barnsley Metropolitan Borough Council
“I found the customer service course to be excellent, the trainer knowledgeable and the content perfectly designed to address the issues which exist within the team.”
Customer Service Manager
H&F Homes
“I found the course excellent and very interesting, I have learnt a lot. I will take a lot from this course to use in my daily role.”
Customer Service Advisor
Sandwell Council
“I found the training very useful and believe it helped to boost morale within the team. The delivery of the course was both stimulating and motivational.”
Flight Coordinator
Riviera Travel
Customer Service Training
