Medical Receptionist Training
As the face of the GP practice, health centre, hospital or dental practice, medical receptionists have the 'front line' responsibility of providing a professional and customer focused service.
Who Should Attend?
New and existing GP, dental, hospital and medical receptionists, medical secretaries, front of house staff and switchboard operators communicating with patients and co-workers by telephone and face to face.
Tailored In-house Training (Suitable for Groups of Staff)
• Our Approach: A comprehensive seven-step approach enables us to identify your requirements, and then carefully tailor course topics and post-training reinforcement support tools to suit your needs.
• Length: Tailored to your needs – Bite-sized 75-minute session, half-day, full-day, or two-day courses.
• Locations/Availability: Delivered at your premises, or a venue of your choice in the UK or anywhere in the world (where appropriate). Training is available seven days a week, and there is no additional charge for weekend training.
• Group Size: Flexible.
Discuss your requirements with one of our experts. Call 0800 121 4660 / 0208 445 9625, or complete an enquiry form.
The course encourages us to have a professional and positive attitude to work. The course has highlighted areas we need to improve and change to create a seamless service. Great content and exercises, and the performance of the trainer was excellent”.
Broadwater Farm Medical Centre
“The exercises on listening and tone of voice were very useful, made me appreciate the value of concentrating on positives rather than negative influences. Very much enjoyed the course”.
“The training was delivered in an enthusiastic and enjoyable way. We have some challenging receptionists; however the trainer handling this with patience and professionalism. Thank you very much”.
Central Medical Centre
“The trainer made me think about how to be more professional within my department. All aspects of the course were very interesting”.
Assistant Medical Secretary
Central Manchester Foundation NHS Trust
“The course was informative. I have learnt some great techniques for handling difficult questions and issues”.
The Princess Grace Hospital
“I have learned how to be more assertive with patients how to ask the right questions and not to be confrontational".
Sutton and Merton PCT
“I thought the course was extremely useful and there was plenty of points to think about. The most beneficial part of the course was learning how to deal with angry/aggressive patients. The trainer performed extremely well it was a very enjoyable course”.
“I really enjoyed the course, it helped me with a number of issues I'd encountered. The trainer was very helpful".
Crown Bank Dental Healthcare
“I learnt the definition of exceptional customer service and why it is essential to deliver the best! The trainer was very approachable and friendly”.
Medical Receptionist Training