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Professional Receptionist

 

***Virtual Training Available***

Learn from the comfort of your own home - Improve the Wellbeing, Productivity & Morale of Your Staff with our Virtual Classroom Training

 

Introduction

As the face of the organisation and the first point of contact for internal and external customers, receptionists must provide a professional impression and manage the reception area effectively.

 

Who Should Attend?

• New receptionists who want to learn best practice receptionist skills

• Experienced receptionists who want to refresh and update their skills

• Staff who provide temporary cover and support to the reception area

• Individuals who would like to improve their performance when interviewing for a receptionist role

 

Content Overview

Module 1: Meeting and Greeting Visitors / Multi-tasking

Learning Outcomes:

Making an excellent first impression. Communicating company values effectively. Establishing the needs of new visitors and showing recognition to regular visitors. Handling telephone callers and face to face visitors simultaneously. Keeping calm under pressure and avoiding behaviour that could be interpreted as negative.

Methodologies:

  • • First Impressions: Meeting and Greeting Visitors
  • • Proactive Acknowledgment / Multi-Tasking

• Last Impressions: Friendly and Memorable Farwells

Module 2: Communication and Customer Service Skills

Learning Outcomes:

Developing a positive attitude and mindset. Making yourself more approachable. Building trust and confidence. Active listening, effective questioning, empathy and rapport building techniques.

Methodologies:

  • • ‘Believability’ of Communication
  • • Factors of Body Language

• Factors of The Voice (Tone)

• Using Positive and Persuasive Language

Module 3: Telephone Manner and Etiquette

Learning Outcomes:

Developing a professional telephone voice and using the correct phrases. Screening enquiries, placing callers on hold correctly and taking accurate messages. Handling sales calls assertively.

Methodologies:

  • • Placing Callers on Hold / Transferring Calls
  • • Screening Calls
  • • Handling Unsolicited Sales Calls Assertively
  • • Effective Message Taking

Module 4: Advanced Receptionist Skills

Learning Outcomes:

Managing the reception area and keeping visitors informed. Prioritising administrative duties, booking appointments and managing ad-hoc tasks. Confidentiality in the reception area.

Methodologies:

  • • Managing the Reception Area

  • • Confidentiality in the Reception Area
  • • Prioritisation Skills 

 

Virtual Learning Formats

Option 1: Tailored Virtual Classroom (Suitable for Groups of People)

• Locations/Availability: Virtual Classrooms, UK / Worldwide, any time - seven days a week.

• Our Approach: Comprehensive seven-step approach to identify your requirements, tailor course content and design post-course reinforcement tools.

• Length/Timings: Flexible. 90min bite-sized sessions, half-day or full-day courses.

• Group Size: Flexible.

Call us to discuss your requirements on 0800 121 4660 or complete an enquiry form.

 

Option 2: Scheduled Virtual Classroom (Suitable for Individuals / Small Groups)

• Locations / Availability: Regular Virtual Classrooms (dates listed below).

• Our Approach: Questionnaires to establish key development areas. Personal action plans to support skills reinforcement.

• Length/Timings: 1 day (9.30am – 4.30pm).

• Group Size: Maximum of 9 learners (average of 6). Led by friendly and experienced facilitators. Plenty of personal attention given.

• Awards: Certificate of Training emailed at the end of the course.

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2020 Dates Length Price Status Book Course
April 2nd 1 day £217+vat Available Book Online
April 29th 1 day £217+vat Available Book Online
May 5th 1 day £217+vat Fully Booked
June 9th 1 day £217+vat Available Book Online
July 23rd 1 day £217+vat Available Book Online
 

Additional Dates: Can't see a suitable date? Give us a call on 0800 121 4660 to discuss.

Special Offers: Discounts for Multiple bookings, Charities and Social Enterprises.

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Our Clients Include




Call 0800 121 4660
Email
info@hamiltonmercer.co.uk
Enquiry form Click here

Online Booking form Click here

“The trainer had the ability to relate to any situation and created some fantastic bespoke solutions. Excellent - thank you”.

Receptionist
Jaguar Land Rover

 

“I found the course very interesting, I have learnt the way to ask the correct questions, how empathy is extremely important”.

Receptionist
Mace

 

“The receptionist training course was excellent. Refreshing ideas on how to provide professional customer / client service.”

Front of House Security
Securitas

 

The course was very positive. I have learnt a lot that will help me in the future to achieve the best in my job role. I definitely feel more confident to be able to do my job role and I thought the trainer was excellent".

Receptionist
Rushey Mead School

 

I found the course beneficial to my role, to brush up on my reception techniques and bad habits i.e. the wrong use of words etc. The role plays very useful and listening to other reception roles. The trainer was very approachable and helpful with knowledge and helpfulness in all areas”.

Receptionist / Business Support
West Midlands Police

 

“I really enjoyed this course. Susan is an excellent trainer, she is very interactive and very good at explaining things and is able to show examples of situations. I think using role play and assessing each individuals needs makes the training much more personal".

Corporate Receptionist
Ashurst LLP

 

“The course was very interesting and informative. I really enjoyed the day and will definitely be putting the new skills and techniques into practice”.

Reception Supervisor
Santander