Customer Care Training

 

Customer care training programs ensure you provide your customers with the best possible service in every scenario. Choose from a range of customer care training courses and improve your customer relationships, communication skills, awareness and ability to handle difficult situations.

 

 

Training Formats Available

 

Option 1 - Public Workshops - Suitable for training individuals

 

 

 

Option 2 - Bespoke In-house Training - Suitable for training groups of staff

 

 

 

 

 

Clients Include

 

 

 

Customer Care Training in London, Birmingham and throughout the UK

 

We have listed a few examples of course topics covered in our range of customer care training programs:

 

Customer Feedback

Receiving a low number of complaints must mean the majority of customers are happy with the level of service we give them, right? Well, research shows that on average only 1 in 20 customers will make a complaint if they are unhappy with the level of service received from an organisation. This is great news if an organisation wants to avoid the short-term hassle of listening to its customer’s complaints, but what about the long-term implications? The average person will tell up to 9 people about a bad experience, and this will affect the reputation and customer retention of any organisation.

 

“BAD NEWS TRAVELS FAST!”

 

Complaints are not the only opportunity to receive feedback from customers. Wouldn’t it be great if customers told us what a wonderful level of service they had experienced? It would also be great if customers told us the factors that contributed towards them choosing our organisation from the competition. This would enable us to establish the Unique Selling points (USP’s) which influenced their decisions. Negative or positive feedback from customers gives the opportunity to improve service standards, customer retention and customer relationships. So how do we obtain this information from our customers? Learn professional techniques to gain feedback from your customers with our Customer Care Training Course Click here >

 

Customer Care Training